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Lead Auditor – Quality Management Systems 2017-06-13T07:51:22+00:00

Lead Auditor – Quality Management Systems

Online training with unlimited access to your personal facilitator. No time limit set for course completion – work at your own pace. Or, we can provide the training for 5 or more personnel conducted at your workplace.

Course Details


You’ll be trained to confidently and professionally conduct Stage 1 and Stage 2 audits on either a newly established business system or within an established system, thoroughly checking and auditing existing documentation plus all of the organisation’s management programs and processes. By the completion of learning you’ll have a comprehensive understanding of Integrated Business Management Systems, Auditing of Management Systems and be trained to Lead an Audit Team, ready for preparation for a Third Party Audit (Certification Audit).

Standards Referenced in the training course include

  • ISO 9001:2015 – Quality management systems
  • ISO 31000:2009 – Risk management
  • ISO 19011:2011 – Guidelines for auditing management systems
  • ISO 17021:2011 – Conformity assessment requirements
  • Plus local, national, statutory rules and regulations and sector-specific standards covering your country of origin.


We provide all Standards Referenced (above) plus comprehensive course notes and other relevant reference material.


Minimum 50 hrs. No set time limit is imposed for completion. Work at your own pace.

Approval Numbers

ISO-QMS (ISO 9001:2015 – Quality Management Systems)

ISO-AUD (Auditing)

ISO-LA (Lead Auditor)

Please note that additional approval numbers can be added upon request


A basic understanding of Business Management Systems and evaluations and the ability to work within a team environment.


All the Facilitators are Certified Business Professionals, specialising in the specific scope being facilitated, have been assessed as competent in International Facilitation (ACI-FL), Attitude and Cultural Diversity (ACI-ACD), and have undertaken the Hogan Leadership Profile.

Special Needs

If you have any special needs or requirements that your Facilitator needs to be aware of please contact us to discuss this in confidence.

Refund Policy

No refund is available upon completion of the registration and enrolment process.


$1,090 per person



$POA per person


Diploma in Integrated Management Systems Auditing with Certificates of Competence in the following Skill Areas:

  • Understanding Integrated Management Systems to conform to ISO 9001:2015 – ISO-QMS
  • Perform Management Systems Auditing to comply with ISO 17021:2011 and ISO 19011:2011 – ISO-AUD
  • Lead an Audit Team in performing External Audits – ISO-LA

Triennial Certification Cycle:

Three year Personal Certification with annual Continuous Professional Development (CPD) surveillance activities, supported by a three year CPD Guarantee. At the completion of the three years you’ll pay a small fee to be re-assessed before having your Personal Certification renewed for a further three-year cycle.

You’ll be involved in the following key tasks:

  • Learn how a Quality Management System in conformance to ISO 9001:2015 will add value to an Organisation
  • Learn the principles and guidelines for auditing management systems to International (ISO) and National Standards for an Organisation
  • Demonstrate the application of “Knowledge, Attitude, Cultural Diversity and Personal Disciplines” necessary to lead an Audit Team in undertaking a Stage 1 and Stage 2 Audit during an “Observational Event” under visual observation (Video)
Ongoing – Assessments to ensure your competencies are maintained in accordance with your three-year CPD Agreement.

Career Benefits

  • ISO Certified Business Professionals receive higher returns for services provided and greater chances of employment and/or contracts
  • Three Year Continuous Professional Leadership Development Guarantee
  • Entry into our Professionals Register
  • At the successful completion of the program candidates are able to apply for registration with Third Party Certification Bodies. Please note conditions do apply, for example, industry experience necessary for approval of auditor codes plus auditor experience are all considered essential requirements for performing third party audits.
Recognition of prior learning, current competence and special needs

  • Assessment of Industry Experience
  • Assessment of Prior Learning
  • Assessment of Current Competence
  • Assessment of Special Needs if applicable
  • Commitment of Continuous Professional Development

Quality Management Systems – ISO-QMS

  • Understand the meaning and intent of each clause and sub clause of ISO 9001:2015
  • Understand the application of Quality Management Principles in the context of ISO 9001:2015
  • Relate the Quality Management System to the organisation’s products, services and operational processes

Audit – ISO-AUD

  • Understand the application of the principles, procedures and techniques of auditing

  • Understand the conduct of an effective audit in the context of the auditee/s organisational situation

  • Understand the application of the regulations, and other considerations that are relevant to the audit management system, and the conduct of the audit

  • Be able to demonstrate through “Observational Means” how the internal audit program addresses both elements of the management system and “Risk to the Organisation”

Lead Auditor – ISO-LA

  • Establish, plan and task the activities of an audit team

  • Communicate effectively with the auditee and audit client

  • Organise and direct audit team members

  • Prevent and resolve conflict with the auditee and/or within the audit team

  • Prepare and complete the audit report

Attitude and Cultural Diversity – ACI-ACD

  • Understand and be able to demonstrate attitude and cultural diversity disciplines necessary for the effective and efficient conducting of a management system audit.

Personal Behaviour Disciplines – ACI-PBD (Hogan Leadership Profile)

  • Understand and be able to practice personal behaviour disciplines necessary for the effective and efficient conducting of a management system audit

  • International Standards: ISO9001, ISO9004, ISO19011 and ISO17021

  • Relevant Legislation, Statutory Laws and the Business Management Principles

  • Key Policies, Objectives, Impacts, Aspects and Key Performance Indicators (KPI’s)

  • Evaluating to ensure conformance to ISO 9001:2015

  • Evaluating the developed Integrated Management System, its documents and related records

  • Audit Definitions, Principles and Categories

  • Stages of an audit and follow up activities

  • Audit teams and follow up actions

  • Setting up and managing audit teams

  • Improving team efficiency and improvement planning

  • Managing trainee auditors and auditee personnel

  • Follow up corrective actions and planning

  • Audit reporting and conducting a closing meeting

  • Attitude and Cultural diversity

  • Personal Behaviour Disciplines – Hogan Leadership Profile

  • Lead an audit team in performing a management system audit

1 – Achieve Competence in Quality Management Systems in line with the following Key Evidence Criteria:
  • The intent and requirement of each clause of ISO 9001 is understood
  • The Relationship between the QMP and ISO 9001 is understood

  • Mandatory Documents required by ISO is understood

  • Conformity to the clauses of all ISO 9001 is understood

  • The Audit Report used uses correct terminology

  • The effectiveness of the Quality Management System is evaluated

  • The audit report reflects the specific business under audit

  • Difference between Legal Compliance and Conformity to ISO is reported

  • Product Realisation Processes are Evaluated

  • Audit Evidence Demonstrates Conformance

2 – Achieve Competence in Auditing in line with the following Key Evidence Criteria:

  • Audit Principles understood and applied

  • Audit Definitions understood and applied

  • Audit Criteria understood and applied

  • Audit Planning understood and applied

  • Document Review understood and applied

  • Onsite Audit Activities understood and applied

  • Audit Reporting understood and applied

  • Audit Evidence understood and evaluated

  • Follow up Activities understood and applied

  • The Management System is audited to Criteria, Plan and Reference Standard

  • Sampling understood and applied

  • Techniques to establish positive relationships

  • “Attitude” – Cultural, Language and Ethical Issues

  • Regulations, Legal Requirements and Codes of Practice

  • Effective Communications understood and practiced

  • Personal Attributes and Questioning Techniques understood and practiced

3 – Achieve Competence in Leading an Audit Team in line with the following Key Evidence Criteria:

  • Understand the Roles and Responsibilities of Audit Team Members

  • Onsite Team Audit Activities are planned, explained and understood

  • Feasibility of the Audit is explained and understood

  • Audit Objectives and Timing are understood

  • Team Selected According to the Business

  • Checklist and Appropriate Documents Prepared, explained and understood by all team members

  • Evidence of Audit Plan prepared accurately and all team members involved

  • Legislation and Standards addressed

  • Preparation Prior to an Audit performed

  • Communication during the Audit performed and understood

  • Planning an effective closing meeting

  • Audit outcomes are explained and understood

  • Ensuring the audit was effective

  • Areas of conflict are addressed and mitigated

  • Addressing disagreement with Audit Finding between team members

  • Addressing conflict with the Auditee

  • Communicating the audit findings

  • Ensuring follow up actions are agreed and carried out

  • Closing out an audit

4 – Achieve Competence to demonstrate attitude and cultural diversity disciplines in accordance with the following Key Evidence Criteria:

  • Understand and be able to apply cultural diversity in differing situations, locations and roles

5 – Achieve Competence to practice personal behaviour disciplines in accordance with the following Key Evidence Criteria:

  • Adjustment – The degree to which a person is calm and even tempered or conversely, moody and volatile

  • Ambition – The degree to which a person seems leader like, seeks status and values achievement

  • Sociability – The degree to which a person appears talkative and socially self confident

  • Interpersonal Sensitivity – Reflects social skill, tact and perceptiveness

  • Prudence – Concerns self control and conscientiousness

  • Inquisitive – The degree to which a person seems curious, adventurous and imaginative

  • Learning Approach – The degree to which a person enjoys academic activities and enjoys education as an end in itself

6 – Achieve Competence by demonstrating under JAS-ANZ Auditor observation guidelines the ability to perform under visual observation the application of skills applied during an actual audit activity in accordance with the following Key Evidence Criteria:

  • Demonstrate Compliance to ISO 19011 Clause 7 Applicability, Competency, Awareness and Training

  • Demonstrate audit planning

  • Demonstrate the possession of the necessary industry codes

  • Demonstrate the ability to perform a Stage 1 Audit

  • Demonstrate the ability to perform a Stage 2 Audit, selected or mandatory clauses only

  • Be able to perform an opening and closing meeting


$1,090 per person



$POA per person