ISO 9001:2015
ISO 9001:2015

ISO 9001:2015

Quality Management Systems

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ISO 9001:2015 – Quality Management Systems

Published in September 2015, the ISO 9001:2015 Standard supersedes ISO 9001:2008.

ISO 9001 is part of the ISO 9000 Family of Standards.

Why was the ISO 9001 Standard updated and what are the changes?

The business world is continually changing and the Quality Management Standard has been updated to better fit today’s needs.

There’s been a shift towards more service-based businesses worldwide in recent years, and the terminology of the ISO 9001:2015 Standard has been adjusted to make it easier for these service-based organisations to interpret the true intent of the Standard.

A “risk-based thinking” approach has been introduced, to determine the requirements of the business and its management systems. This new approach has enabled a considerable reduction in the prescriptive requirements of the old ISO 9001:2008 Standard, which have been replaced by performance-based requirements, providing greater flexibility for the management systems to suit the needs of the individual organisation. There is now no mandatory requirement for documented procedures! The organisation determines its own requirements to effectively manage its own processes!

There’s more focus on continually identifying opportunities for improvement for future needs and expectations in meeting customer requirements.

There’s a greater focus on management demonstrating leadership and commitment.

A common framework for all Management System Standards has been introduced to provide greater consistency across all the ISO Management Standards.

The ISO 9001 Standard

The ISO 9001:2015 Standard provides the framework for world-class business growth via a risk and opportunity based process approach to managing your business.

It enables businesses to achieve, as well as benchmark, consistent performance and service, and not only meet, but exceed, customer, statutory and regulatory requirements. The focus on continually enhancing customer satisfaction means very happy customers, who then buy more, refer more and cost less to retain.

ISO 9001:2015 is now based around seven quality management principles (there were previously eight):

1. Customer focus
2. Leadership
3. Engagement of people
4. Process approach
5. Improvement
6. Evidence-based decision making
7. Relationship management

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What are the benefits of
the ISO 9001:2015 Standard for your business?

ISO 9001:2015

HIGHER PROFIT MARGINS

Via improved operational efficiency and waste reduction

ISO 9001:2015

MORE NEW CUSTOMERS

Referred by existing happier customers

ISO 9001:2015

IMPROVED ACCOUNTABILITY
& TRACEABILITY

With more effective internal processes

ISO 9001:2015

GREATER COMPETITIVE ADVANTAGE

ISO 9001 Quality Certification could be the point of difference that wins your next contract

ISO 9001:2015

WIDER MARKET POTENTIAL

ISO 9001 Quality Certification could open up new markets that you didn’t previously quality to tender for

ISO 9001:2015

PROMOTES INTERNATIONAL TRADE

When Certification is achieved

ISO 9001:2015

REDUCED BUSINESS RISK

With processes in place to identify, control and continually re-assess the effectiveness of risk controls in place

ISO 9001:2015

REDUCED STAFF TURNOVER

Staff morale and motivation improves with greater clarity of their role in relation to overall business objectives

What types of businesses will benefit from Certification to the ISO 9001:2015 Standard?

All businesses can benefit from implementation of the Standard. Many businesses will also benefit from Certification to the ISO 9001:2015 Standard.

Certification:

  • Proves to the outside world that your organisation is serious about customer satisfaction;

  • Is sometimes the only point of difference against your closest competition when bidding for work; and

  • Can be a contractual requirement imposed by your client/s.

ISO 9001 consultants on gray background

Expert Tip

Quality Management, Quality Assurance and Quality Control are often being used interchangeably. Their differences are as follows:

Quality Management

  • A systematic business framework to ensure customer satisfaction is continually achieved and improved.

  • Ingrained in the organisation’s day-to-day management and operations.

  • Quality Management is everything a business plans and does for customer satisfaction and business success.

Example:
Continually monitoring and improving the organisation’s performance to enhance customer satisfaction

Quality Assurance

  • Processes and procedures that ensure consistent and efficient delivery of products and services.

  • Conducted throughout the entire lifecycle of the product or service delivery.

  • Quality Assurance is the operational part of the Quality System.

Example:
Product delivery procedures and processes

Quality Control

  • Actions that ensure a product or service meets the quality requirements at a particular point in time.

  • Conducted prior to the release of a product or service to the customer.

  • Quality Control tools are part of Quality Assurance.

Example:
Checklist of product acceptance criteria completed prior to product release

How the ISO 9001 Quality Certification Process Works

ISO Certification Experts is not an Accredited Certification Body. We do not conduct Third Party Audits to achieve ISO 9001 Certification to the requirements of the Quality Management Standard. Our role is to assist you in ISO Certification Readiness and Business Process Improvement.

Your ISO Certification Audits will be conducted by a Certification Body Auditor.

All ISO Certifications run on a three-year certification cycle, usually with audits 12 months apart.

Once you achieve your ISO 9001 Quality Management Certification, it is subject to satisfactory annual Surveillance Audits.

Year 1
Initial ISO Certification Audit

This is conducted in two separate Audit stages, up to 6 months apart:

  • Stage 1 (Readiness Review):
    A full review of your business processes and documented information to ensure all requirements of every clause of the ISO 9001:2015 Quality Management Systems Standard (relevant to your business) have been addressed.

  • Stage 2 (Certification Audit):
    An assessment conducted at your business premises (a sample of your offices and your project sites, as applicable) to ensure that you actually do what your processes and documented information say you do, and that it’s effective for your business operations.

Year 2
Surveillance Audit

This is conducted within 12 months of the Stage 2 Audit. It is shorter than the Stage 2 Audit and generally samples across approximately half of the business processes to verify that you’re continuing to:

  • monitor and measure your progress towards your quality objectives and targets

  • control your identified quality, general business and process risks

  • review and update your business planning

  • conduct effective internal audits

  • conduct management reviews that meet the requirements of the ISO 9001:2015 Quality Standard

  • improve the business operations and management system

Year 3
Surveillance Audit

This is conducted within 12 months of the Year 2 Surveillance Audit with the same Audit duration. The Auditor usually samples the other half of the business processes which weren’t sampled in Year 2, to verify that you’re continuing to:

  • monitor and measure your progress towards your quality objectives and targets

  • control your identified quality, general business and process risks

  • review and update your business planning

  • conduct effective internal audits

  • conduct management reviews that meet the requirements of the ISO 9001:2015 Quality Standard

  • improve the business operations and management system

Then the three-year certification cycle starts again with a Re-Certification Audit, followed by two annual Surveillance Audits.

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