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ISO 9001:2008 2017-06-16T05:19:49+00:00

ISO 9001:2008 – Quality Management Systems

From September 2015 this Standard is superseded by ISO 9001:2015 – Quality Management Systems. There’s a three year transition process, meaning certifications to this Standard are still valid up to September 2018.

The Standard

This International Standard provides the framework for implementing a systematic and process driven approach to managing your business. It enables businesses to achieve, as well as benchmark, consistent performance and service, and is focussed on keeping customers happy. Happy customers buy more, refer more and cost less to retain!

It’s based around eight quality management principles:

1. Customer focus
2. Leadership
3. Involvement of people
4. Process approach
5. Systemised approach to management
6. Continual improvement
7. Factual approach to decision making
8. Mutually beneficial supplier relationships

How Does this Standard fit with the ISO 9000 Family of Standards?

The Standards in the ISO 9000 Family include:

  • ISO 9000 – covers the basic concepts and language
  • ISO 9001 – sets out the requirements of a quality management system
  • ISO 9004 – focuses on how to make a quality management system more efficient and effective
  • ISO 19011:2011 – sets out guidance on internal and external audits of quality management systems
  • ISO 9001 is the only Standard in the Family that can be certified to.

What are the benefits of
this Standard for your business?

HIGHER PROFIT MARGINS

Via improved operational effiency and waste reduction

MORE NEW CUSTOMERS

Referred by existing happier customers

GREATER COMPETITIVE ADVANTAGE

Quality Certification could be the point of difference that wins your next contract

WIDER MARKET POTENTIAL

Now that you qualify to tender for work requiring Certification to the Quality Standard as a pre-requisite

IMPROVED ACCOUNTABILITY
& TRACEABILITY

With more effective internal processes

REDUCED STAFF TURNOVER

Staff morale and motivation improves with greater clarity of their role in relation to overall business objectives

PROMOTES INTERNATIONAL TRADE

When Certification is achieved

What types of businesses will benefit from Certification to the ISO 9001:2008 Standard?

All businesses can benefit from implementation of the Standard. Many businesses will also benefit from Certification to the Standard.

Certification:

  • Proves to the outside world that your organisation is serious about customer satisfaction;
  • Is sometimes the only point of difference against your closest competition when bidding for work; and
  • Can be a contractual requirement imposed by your client/s.

A few examples of the wide range of organisations we work with, who have achieved and benefited from Certification are:

TYPES OF BUSINESS
SIZE
CERTIFICATION BENEFITS

Air Conditioning & Heating Installer

30
staff

to enable tendering for commercial projects & improve
market perception

Architect

9
staff

to improve traceability throughout the design process

Commercial Plumber

30
staff

contractual requirement to work with Sydney Water

Construction Company

30
staff

contractual requirement for the majority of their clients

Construction Project Management

21
staff

to improve internal process efficiencies & improve market
perception

Debt Collection Service Provider

427
staff

to improve internal process efficiencies & improve market
perception

Demolition & Hazardous
Material Removal Specialist

25
staff

to improve accountability & compliance with
relevant regulations, & be able to tender for larger projects

E-waste Recycling Plant

12
staff

to improve market perception & optimise operational
efficiencies

High Voltage Electrical Contractor

5
staff

to enable tendering for projects of a higher dollar value

National & International Moving &
Storage, & Business Relocations Provider

312
staff

to improve internal process efficiencies & compete with
others in their markets

Medical Device Wholesaler

6
staff

to improve traceability & accountability, & market perception

Pre-fabricated Building Manufacturer

38
staff

contractual requirement imposed by their customers

A few examples of the wide range of organisations we work with, who have achieved and benefited from Certification are:

TYPES OF BUSINESS

Air Conditioning & Heating Installer

SIZE

30 staff

CERTIFICATION BENEFITS

to enable tendering for commercial projects & improve market perception

TYPES OF BUSINESS

Architect

SIZE

9 staff

CERTIFICATION BENEFITS

to improve traceability throughout the design process

TYPES OF BUSINESS

Commercial Plumber

SIZE

30 staff

CERTIFICATION BENEFITS

contractual requirement to work with Sydney Water

TYPES OF BUSINESS

Construction Company

SIZE

30 staff

CERTIFICATION BENEFITS

contractual requirement for the majority of their clients

TYPES OF BUSINESS

Construction Project Management

SIZE

21
staff

CERTIFICATION BENEFITS

to improve internal process efficiencies & improve market perception

TYPES OF BUSINESS

Debt Collection Service Provider

SIZE

21 staff

CERTIFICATION BENEFITS

to improve internal process efficiencies & improve market perception

TYPES OF BUSINESS

Debt Collection Service Provider

SIZE

427 staff

CERTIFICATION BENEFITS

to improve internal process efficiencies & improve market perception

TYPES OF BUSINESS

Demolition & Hazardous Material Removal Specialist

SIZE

25 staff

CERTIFICATION BENEFITS

to improve accountability & compliance with relevant regulations, & be able to tender for larger projects

TYPES OF BUSINESS

E-waste Recycling Plant

SIZE

12 staff

CERTIFICATION BENEFITS

to improve market perception & optimise operational efficiencies

TYPES OF BUSINESS

High Voltage Electrical Contractor

SIZE

5 staff

CERTIFICATION BENEFITS

to enable tendering for projects of a higher dollar value

TYPES OF BUSINESS

National & International Moving & Storage, & Business Relocations Provider

SIZE

312 staff

CERTIFICATION BENEFITS

to improve internal process efficiencies & compete with others in their markets

TYPES OF BUSINESS

Medical Device Wholesaler

SIZE

6 staff

CERTIFICATION BENEFITS

to improve traceability & accountability, & market perception

TYPES OF BUSINESS

Pre-fabricated Building Manufacturer

SIZE

38 staff

CERTIFICATION BENEFITS

contractual requirement imposed by their customers

How the Certification Process Works

Firstly, we’ll work with you to determine exactly which Standards and Certifications are right for your business, what you want to achieve out of the process for your business, and identify any deadlines you need to achieve Certifications by. This is your chance to get all your questions answered!

Then we’ll go through with you what you already have in place and how effective you think it is, and what you’d like to see change. Depending on what you already have, the next step might be a Gap Analysis against the requirements of the Standard – this will give us a to-do list of what needs to be done before commencing the formal Certification process.

When it’s time for your Certification Audit, it’s conducted in two stages:

Stage 1 (Readiness Review) is a full review of your business processes and documented information to ensure all requirements of the Standard (relevant to your business) have been addressed.
Stage 2 (Certification Audit) is an assessment conducted at your office (and project sites, if applicable) to ensure that you actually do what your processes and documented information say you do.
All Certifications run on a three-year cycle, usually with audits 12 months apart, so, this initial audit process is then followed by:

Year 2: Surveillance Audit
Year 3: Surveillance Audit

Then we start again with a Triennial Audit, followed by two annual Surveillance Audits, and the cycle continues…

How We Can Help

Your personal Account Manager gets to know you, your business, and what you need to achieve out of your systems and your Certifications.

We take care of the whole process for you, answer all your questions and adjust our services to suit your resources and your individual business needs. We’ll be there for you to coach you through the preparation, through the audits and ongoing.

We assist in selecting your Conformity Assessment Body to ensure they have the appropriate knowledge of your industry to ensure you achieve the certification.

We understand that every business is unique – we want this to be a meaningful and value-adding process for you.

Your next step

Call us now on 1300-614-007 to get started.

We’re happy to answer any questions you might have, or
provide an obligation-free consultation.

Let’s Get Started