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Find out what to look for in an effective auditor who will add value to your business, following the six auditing principles:

  • Integrity – the foundation of professionalism

  • Fair Presentation – the obligation to report truthfully and accurately

  • Due Professional Care – the application of diligence and judgment in auditing

  • Confidentiality – security of information

  • Independence – the basis for the impartiality of the audit and objectivity of the audit conclusions

  • Evidence-Based Approach – the rational method for reaching reliable and reproducible audit conclusions in a systematic audit process

Vital qualities and characteristics of a good management systems auditor include:

1. Industry experience

In order to verify the Auditors’ qualifications, you should be looking at their achieved certifications. However, experience is often what makes the auditor knowledgeable in your industry. The more audits the auditor completes, the more confident they get in their field.

ISO Certification Experts can help you to select your Conformity Assessment Body Auditor and ensure they have appropriate knowledge of your industry and the work you do, are realistic and take a value-adding approach. Click here to find out more.

Did you know that you can ask for the Auditor’s resume/profile?

2. Objective decisions

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The audit report and its results shouldn’t be influenced by anyone. The auditor’s actions, decisions and the summary of the audit findings should be a result of careful analysis of the company’s operations based on an evidence-based approach.

Therefore, there shouldn’t be any conflicts of interest or anything that could influence the auditor’s decisions. The auditor also shouldn’t be satisfied with unclear answers and should get to the bottom of any issues. As a management systems audit is a sampling process, the auditor should be able to conclude a meaningful and objective summary in the report, based on what they’ve witnessed.

3. Skills to understand different business needs

Thorough planning and preparation processes, and the adaptability to be able to work within various business structures, are other important attributes of a good auditor. Auditors need to be aware of the company’s:

  • chosen standards to conform to, and specifically the meaning and intent of each clause,

  • scope of operations and business activities,

  • industry,

  • statutory and regulatory requirements,

  • possible risks.

4. Time Management

Keeping to the proposed schedule, attending meetings on time, prompting feedback on the work progress – these characteristics are also important for an effective auditor.

The company’s operations may be impacted by spending the workers time for audit interviewing. Therefore, it is vital that the auditor follows their guidelines and completes the work on time.

5. Effective communication skills

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Clear communication throughout the entire audit process will create a positive working environment for both the auditee as well as the auditor. It is important to discuss any observations / non-conformances so there are no surprises within the audit report. On the other hand, if there’s something that’s working well in the company’s system, the auditor should put an emphasis on it and acknowledge the great work.

Auditors should communicate effectively by asking open-ended questions. Then it’s time to listen to the auditee’s answer, record the facts, look at what’s going on, and check the documents. It’s vital to keep the company information confidential throughout the whole process, as an auditor can often come across sensitive information that the company wouldn’t normally disclose.

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About the author

Managing Director at ISO Certification Experts

Erica is a Certified Trainer, Implementer and Auditor for ISO 9001, ISO 14001, ISO 45001 and ISO 27001, and heads up the day-to-day operations of the business.