What Others Say

Raj Agrawal
Director
Home Maid Commercial and Residential Cleaning
Wollongong, NSW

“The experience with ISO Certification Experts was much better than we could have expected, we couldn’t have asked for more. As a fairly new business, Erica was able to provide us with a very fair proposal to help us to be ready for ISO 9001 Certification.

It was also an absolute pleasure working with them. Ivona, our main consultant, was always available and responded quickly. On a scale of 1 to 10, I’d give her 11. Both Ivona and Anthony were really good, very helpful, professional and knowledgeable. I’d definitely recommend ISO Certification Experts for other businesses. Keep up the good work, guys!”

Raj Agrawal
Director
Home Maid Commercial and Residential Cleaning
Wollongong, NSW
Greg Wearne
Health, Safety and Environmental Manager
Mitsubishi Electric
Rydalmere, NSW

“ISO Certification Experts have assisted us over the past few years with upgrading our management systems to ISO 14001:2015 and ISO 9001:2015.

This year Ivona conducted an internal audit as part of our ISO 45001:2018 system upgrade, and she proved to be a very competent auditor – her report will certainly help us achieve certification. Ivona was professional, personable and very knowledgeable and certainly challenged our thinking.

We look forward to continuing our work with the ISO Certification Experts team in the future.”

Greg Wearne
Health, Safety and Environmental Manager
Mitsubishi Electric
Rydalmere, NSW
Stefan Finney
General Manager
Site Services Holdings
Perth, WA

“Apart from helping us achieve our ISO Certifications for Quality, Safety and Environmental management, having ISO Certification Experts assist us with our Management System development has helped us to gain more clarity, with better-defined roles and processes across the business.

Our Consulting team was always professional and kept us on track. Marek was a very easy person to work with – very committed, always available to us, and providing quick response whenever we needed it. I would absolutely recommend them.

Stefan Finney
General Manager
Site Services Holdings
Perth, WA
Gemma Reynolds
Office Manager
Enstruct
Milsons Point, NSW

“Our most recent management system goal was to get assistance with the new Work Health and Safety requirements for Certification to ISO 45001 and the new Environmental requirements for Certification to ISO 14001.

By working with ISO Certification Experts, we were able to achieve a much better structure for our management system, and a significantly improved understanding of our responsibilities and best practices.

Helen Mofrage, our consultant, was fantastic, and I loved working with her - she made herself always available to meet our needs and put no pressure on us. 

We have worked with the team at ISO Certification Experts for a number of years now, and will definitely recommend and use their services again.”

Gemma Reynolds
Office Manager
Enstruct
Milsons Point, NSW
Sarah Moody
Operations Manager
Layer 2 Intelligence
Wollongong, NSW

“After attempting the development and certification of our system alone, we realised we required detailed and expert advice before we could achieve the outcomes we needed.

At first, we were hesitant due to pricing, but realised the tailored solution offered by ISO Certification Experts was what we needed in order to achieve the outcomes that both our Team and Customers required. With the guidance and expertise of Ivona and Anthony, we developed a management system that met our business requirements, and achieved Certification the first time, with zero non-conformances.

Having undertaken a competitive review of the market, ISO Certification Experts offered excellent value for money and a personalised, tailored service that no one else did. The service, effectiveness and outcomes which ISO Certification Experts achieved when working with our team couldn’t have occurred without their valuable guidance and contribution.

The guidelines, processes and templates developed as part of the Quality System have now been fully implemented into our business, and we are experiencing more consistent project outcomes as a result.”

Sarah Moody
Operations Manager
Layer 2 Intelligence
Wollongong, NSW
Philip Hill
General Manager
r-Biopharm Australia
Caringbah, NSW

“Faced with the daunting task of obtaining ISO 9001 Certification, we are delighted by choosing ISO Certification Experts (and our consultant, Marek) as our consulting company, who through their professional and efficient manner saw us achieve our goal with the minimum amount of fuss and stress.

They undertook to fully understand our business and procedures and then developed a strategic plan that represented us and how we applied to the relevant standards. Many of the new procedures developed for us have had an immediate positive impact on the business and the staff.

The idea of ISO certification was a negative for many of our staff, but the plans developed by ISO Certification Experts have seen the staff embrace this and, so, its guaranteed success.

We thank them for their personal help and the tremendous effort of Marek to achieve our goal and will continue to use them as a reference to ensure the growth of our ISO system in line with our business growth.”

Philip Hill
General Manager
r-Biopharm Australia
Caringbah, NSW
Alex Brun
Project Manager
Generate Property Group
Sydney, NSW

“We’ve recently achieved our ISO 9001 and ISO 45001 Certifications for our Sydney and Brisbane offices with zero Non-Conformances or Opportunities for Improvement! The team at ISO Certification Experts was fantastic and really took the time to understand our business and develop a Management System in line with our business requirements, considering that what we do is quite specialised.

Ivona was fantastic, and was really responsive, getting back quickly to our questions, as well as very patient, explaining why we needed to do certain things in order to meet the requirements for the certification. She also adapted really well to our style along the process.

Alex Brun
Project Manager
Generate Property Group
Sydney, NSW
Maggie Galvin
Strategic Director
Memba Civil
Padstow, NSW

“The team at ISO Certification Experts are very professional and knowledgeable in all aspects of their business. They’ve helped us achieve our Quality, Environmental and Occupational Health & Safety ISO Certifications, first time and in a very efficient manner.

We were more than satisfied with the level of assistance provided to us. We highly recommend ISO Certification Experts for all their consulting, business systems development, as well as their training services. We will continue to use ISO Certification Experts for ongoing assistance to continually improve our management system.”

Maggie Galvin
Strategic Director
Memba Civil
Padstow, NSW
Duncan Minto
Technical and Compliance Manager
Nitro Sibir Australia
Kalgoorlie, WA

“During a Strategic Planning Meeting in December 2017, it was agreed that a weakness the company had was not being certified to ISO 9001: 2015. We approached a consultant we had worked with in the past to assist us with the certification process. However, this type of project was outside of her scope, and she referred us to the team at ISO Certification Experts. We met face-to-face and discussed the process and time frames – I felt that the 12 months we had allowed for this exercise was too little, but I was assured by Erica that the time frame was realistic. The steps in the process all occurred as stated – the project ran like clockwork.

Our dedicated ISO Certification Experts Consultant, Scott, proved to be enthusiastic, dedicated and utterly optimistic throughout the journey – at times I was convinced we had bitten off more than we could chew – Scott never ever faltered.

He led the process and worked tirelessly to build our system. Our Stage 1 audit occurred as planned, and, as promised, we had our Certification audit conducted around 10 months after we began. Scott was present during this audit and assisted with queries raised. We passed the audit with no non-conformances – within the promised time frame and on budget.

Based on our experience with Erica and her team, we are now committed to attaining our Safety and Environmental Certifications – and we’ll not be looking for anyone other than ISO Certification Experts to guide us once again”.

Duncan Minto
Technical and Compliance Manager
Nitro Sibir Australia
Kalgoorlie, WA
Steve Torrance
Director
Scott Technology
St Marys, NSW

“It was so good to go through the ISO-9001 journey with Erica and Ivona’s guidance. The detail and professionalism they portrayed made it a manageable process. Every step was clearly marked out for us and it was a pleasure to work with them.

Their focus wasn’t just about achieving ISO-9001, they added value to our company by creatively finding solutions to issues that arose. We’ve achieved our ISO-9001 all thanks to Erica and Ivona. Even the independent auditor praised the effectiveness of the BMS and thought it was well organised and presented.”

Steve Torrance
Director
Scott Technology
St Marys, NSW
Joanne Mesiti
Operations Manager
Express Nursing Agency
Baulkham Hills, NSW

“It was an absolute pleasure working with Ivona and Erica. I cannot express how amazing you both are, and your company. Every time I needed assistance you were always there to help me without any hesitation.

I admire your professionalism, integrity, and dedication to your job and will miss working with you guys.

I learned so much through this ISO journey and look forward to working with you again next year.”

Joanne Mesiti
Operations Manager
Express Nursing Agency
Baulkham Hills, NSW
Jolene Levin
Director
NorvaNivel Pty Ltd
Marrickville, NSW

“We just completed and attained our ISO Certification. This was the most fantastic process for our company and we could not have done this without the incredible support and assistance of Erica Smith.

Erica’s incredible expertise, professionalism, and knowledge in this field helped us put in a robust and seamless Quality and Environmental Management System.

I would highly recommend ISO Certification Experts and look forward to an ongoing relationship with them.”

Jolene Levin
Director
NorvaNivel Pty Ltd
Marrickville, NSW
Damian Rincon
Project and Estimating Manager
Beasy Pty Ltd
Yennora, NSW

“A big thank you to Erica, Sara, Arash and the team at ISO Certification Experts in helping us achieve our NSW Government WHS Management System Guidelines 5th Edition Certification. Excellent communication, speedy and knowledgeable service. A real pleasure to deal with. I will be sure to consult the team for any future certifications that may be required. I would highly recommend their services to anyone!”

Damian Rincon
Project and Estimating Manager
Beasy Pty Ltd
Yennora, NSW
Bev Hale
Quality Manager
Construction Assignments
Newtown, NSW

“We are very grateful to Erica, Ian and Sara for helping us reach our certification goal. Erica helped to make a process that we had floundered on for many years seem very straight forward, simple and achievable. Thanks!

Bev Hale
Quality Manager
Construction Assignments
Newtown, NSW
Melissa Gangin
Quality Assurance Manager
McRobert Contracting Services
Jandakot, WA

“We cannot speak highly enough of Erica and her team. Through gaining and maintaining our Management System certification, our business has been able to function on a higher, more productive level.

This would not have been achievable if it were not for the support and guidance we have received from Erica – very easily contactable, thorough, excellent client support and friendly. A big thank you to Erica Smith for her patience and support!”

Melissa Gangin
Quality Assurance Manager
McRobert Contracting Services
Jandakot, WA
Ray Levin
Operations Manager
JDV Projects
North Ryde, NSW

“A big thank you to the team at ISO Certification Experts who provided us with expert guidance. From the outset we knew we were in capable hands. Most importantly, our integrated management system to comply with ISO 9001:2015, ISO 14001:2015 and AS/NZS 4801:2001 was developed and built specifically for our business. Erica took the time to really understand our business and our processes and from there was able to expertly develop and evolve our processes and systems to meet the standards. Erica’s approach to what seemed to us like a daunting task was surprisingly refreshing.

Now having achieved our certifications we will certainly be continuing with the services of ISO Certification Experts to ensure we are maintaining the high operational standards that we have set for our business. We are comfortable that we partnered with the right team from day one and would highly recommend ISO Certification Experts to any business seeking to achieve certification to prescribed standards.”

Ray Levin
Operations Manager
JDV Projects
North Ryde, NSW
Nikolai Pavlovic
Operations Manager
Rotric
Willoughby, NSW

“The whole process ran smoothly and, with access via the online system to a client profile hub, it was easy to monitor our progress across the entire process, from selection of the certification body – to pre-audit – to final audit(s) (office and work site).

Two points of contact were made available to us, so if we ever had any queries or something to verify we were always able to speak with someone.

This was our first attempt in gaining certification across various criteria. I recommend the services of Erica and her team and am happy to continue working with them for the foreseeable future.”

Nikolai Pavlovic
Operations Manager
Rotric
Willoughby, NSW
Ian Spencer
General Manager
Challenge Commercial Interiors
Cheltenham, VIC

“We required assistance in preparing a Quality Plan for a large project we were undertaking for a major client. As a small business we were concerned that such a Plan would create an onerous administrative burden, but our concern was soon proven to be unnecessary.

We look forward to a long-term partnership, helping us maintain a high standard in which we can reap real business benefits.

Erica and Arash understood very well both the requirements for a Plan that was consistent with Australian Standards and the resource constraints within our business. They assisted us to create an effective Quality Plan which met the requirements of our project and which will be readily transferred to other works. We found Erica and Arash to be reliable and efficient in working with us and we will happily engage them again in the future as the need arises.”

Ian Spencer
General Manager
Challenge Commercial Interiors
Cheltenham, VIC
Steve French
Director
PAStech
Milton, QLD

“The team at ISO Certification Experts have worked with us over the past six months to develop our Integrated Business Management System to meet the Certification Requirements of ISO9001 for Quality, AS/NZS4801 for Safety and ISO14001 for Environmental Management. The whole process has run really smoothly. We’ve found it easy to work with our new system, and are already seeing the benefits.

At a recent audit conducted by Origin Energy, the auditor told us it was ’The Best Small Company Management System he’d seen’.

Helen’s industry experience and knowledge has been extremely valuable in getting our systems right for our business, and the ongoing communication and support from the ISO Certification Experts Head Office has given us the guidance we’ve needed throughout the whole process.”

Steve French
Director
PAStech
Milton, QLD
David Strongman
Dealer Principal
Office Products Depot
Newcastle, NSW

“ISO Certification Experts quickly understood our business requirements and the changes required to our ISO Certified Quality Management System, to not only meet our ongoing certification requirements, but to also improve the quality of our business processes and documentation. Once we had Erica looking after us, we knew we would succeed in our QMS goals.

She took the time to listen to our frustrations – sometimes these were with the certification process itself and sometimes these were with changes we knew were required within our own business. The ongoing assistance and professionalism has been much appreciated and we would highly recommend the ISO Certification Experts team to anyone interested in proceeding with Quality Certification.

David Strongman
Dealer Principal
Office Products Depot
Newcastle, NSW
Barry Pawelek
Managing Director
Kebsen
Woonona, NSW

“We’re currently in the process of achieving certification to the NSW Government WHS Management System Guidelines 5th Edition and ISO 9001:2008 Quality Management Systems with ISO Certification Experts.

We’ve been very impressed with the excellent and friendly service provided, and their vast experience in all facets of Certification. We’ve found all the staff at ISO Certification Experts a pleasure to work with – with lots of experience, and firm but fair when we’ve needed it!

We’d highly recommend ISO Certification Experts to any company aiming to achieve Certification.”

Barry Pawelek
Managing Director
Kebsen
Woonona, NSW
Anthony Cuoco
Business Development Manager
Micromax
Unanderra, NSW

“We were pleasantly surprised with the ease of doing business with an experienced Account Manager and Lead Auditor who are excellent in providing us effective guidance, adding real value to our processes and systems, and in general making this journey interesting and beneficial to Micromax.

We look forward to a long-term partnership, helping us maintain a high standard in which we can reap real business benefits.”

Anthony Cuoco
Business Development Manager
Micromax
Unanderra, NSW
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