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FAQ 2017-06-21T07:01:57+00:00
Absolutely, we use this time to get to know you and your business so we can determine the best approach to suit you and your project timeframes and budget.
If you don’t have a full understanding of ISO Business Management System Standards then the chances are you may require some assistance. We offer tailored solutions to suit you and your business needs. Why not take advantage of our free one-hour consultation to find out?
Our Checklists are a very high-level overview of the standards in question form, to give you a better understanding of what’s involved. The chances are you will be very close. We would still recommend that one of our Experts reviews your documentation against the standard(s) requirements to ensure that your documentation fully conforms and that your Management System has been effectively implemented for certification readiness.
Our Experts will assist you to develop a meaningful Business Management System tailored to your expectations through understanding your organisation. Your system will meet the requirements of the relevant standards, with a focus on your Business goals, mission and vision.

Our Experts can also assist with Training and Implementation of your new Business Management System, with a focus on minimising resistance and maximising effectiveness, adding value to your business. We can also assist in the maintenance of your Certification through conducting your internal audits and addressing any issues raised along the way, leaving you to focus on your core business.

Our Service fees are based on a number of factors as every Business is different in regards to size, number of locations and the industry. We also take into account what internal resources you have available and your requirements, whether our Expert will guide you through the process with minimal support or if you would like our Expert to assist more on the project from an initial Gap Analysis (assessment of your current documentation against the requirements of the standards) through to the completed development of your system and its’ implementation up to and/or including the first internal audit.
The process of achieving documentation conformance to the standards is individual. The first step is usually a GAP Analysis, and this will identify all non-conforming factors that will need to be addressed before the System can be effectively implemented prior to certification.
The second step is developing and implementing your new or improved system documentation and integrating it within your business. There are certain implementation activities that are required prior to Certification, including, a full internal audit, perform an effective Management Review, set your Business Objectives and Targets, Risk Assessment etc.
Yes, we can file share through cloud-based applications like Dropbox, chat via telephone or Skype meetings. If implementation assistance is required we will train you via Skype to assist with the training of your staff. Continual maintenance and system maintenance can also be conducted through these methods. We are also willing to visit your Office if required.
We usually say to allow 6 months. The reason being you need to create records of your Business Management System being implemented effectively within the business activities to satisfy your certification auditor.
The initial meeting is to understand where you are starting from, what you already have in place and the business goals and direction. Any information on your current documentation and business operations would be helpful. The first meeting may also help you see how ISO Certification Experts can assist.
Absolutely, we can assist you with closing out NCRs throughout your certification, whether it’s your first year being certified or your tenth.
Yes, if your system has been designed separately it would make more sense to integrate into one Business Management System. This will help with streamlining your core processes and become less of an administrative burden.
The cost of implementing a Management System will depend on the following:

  • Size and complexity of the organisation
  • Number of sites and locations
  • Number of different processes
  • Existing documentation
  • Existing level of effective implementation

In most cases, we will visit your business, at no cost to you, and provide a fixed quotation.

To develop a management system like this takes a qualified professional six to twelve months of dedicated time to achieve optimum results. Without these dedicated resources, or a qualified professional guiding you through the process, you run the risk of being left with no idea about how to effectively implement a management system or get it certified. In a matter of months, the system will end up on the shelf, followed by one of two options, abandoning the idea of certification, or having to try all over again, at further expense.
An Integrated Business Management System (IBMS) is where 2 or more standards are integrated to work as 1 Business Management System. A combined/integrated business Management System will become less of an administrative burden.
The motivation to become certified could be any one or more of the following:

  • A major customer requires you to have Certification – often Government
  • Certification can help improve your marketing edge or boost the confidence of your customers.
  • Business Improvement
  • In some cases can reduce insurance premiums
  • Tender requirement
Successful completion and maintenance of your certification can:

  • Increase your credibility in the marketplace
  • Give you an advantage when tendering to major companies or government departments
  • Improve administrative efficiency
  • Reduce operational failures and consequent rework
  • Cut the costs of failures
  • Prevent potential problems through trending techniques that are fundamental in the review process
Achieving certification means that you’re serious about providing the best service to your clients and providing a safe environment for your staff.
Certification is a 3-year cycle starting with initial certification which consists of 2 Audits. Stage 1 audit is a documentation review where the auditor will ensure your system documentation conforms to the standard(s). The stage 2 audit is the Certification Audit where the auditor reviews the successful implementation of your system within your business. Once he is satisfied your business will be granted Certification.

In order to maintain your certification, you will be required, as a minimum to have 2 annual surveillances to ensure you are still successfully implementing your system within the business.

After this 3 year cycle, you will then need to be re-certified. This will consist of another stage 2 audit and 2 surveillances. The stage 1 audit doesn’t need to be conducted again providing there has been no change to your documentation or upgrade to new standards.

A JAS-ANZ Accredited Conformity Assessment Body are the only companies who can certify your Business Management System to any JAS-ANZ programs.
JAS-ANZ is the Joint Accreditation System of Australia and New Zealand. JAS-ANZ provides Accreditation to Conformity Assessment Bodies (CAB’S). The CAB’s, in turn, provide certification to business.
Certification Body’s are an organisation who provide certification to Business Management System Standards. They conduct the third-party audits to ensure the business meets the certification requirement of the standards and hold the licences to issue the certification certificates.
It is the certification body’s responsibility to provide a competent auditor who is certified and has industry specific experience. To ensure you will be satisfied with your auditor you can always request a copy of their professional profile.
A Non-Conformance is a failure to meet a specified requirement of a standard which is identified during the audit process. Non-Conformities are either Minor or Major and must be resolved and closed within the designated time frame. Failure to address Major Non-Conformances can result in the suspension of your Certification.

Opportunities for Improvement (OFI) are an observed raised during the audit. These observations may prove beneficial toward making your system more effective. Formal, written responses are usually not required; however, if you concur, effective actions should be applied. It is the Auditor’s discretion as to which, if any, OFIs will be reviewed at the next surveillance.

It usually depends on the size of your organisation. If you are a sole trader or a small business you are often wearing different hats, unfortunately, you may be too close to your system to provide an objective review of your system and its implementation. This is where it would be better to consider further assistance, for example, to conduct your internal audits. Some small business and sole trader often outsource this role to an organisation like ISO Certification Experts, rather than creating another role where the business can’t abstain another wage.

Larger organisations usually already have a Quality Manager(s), Risk Manager(s), etc. These roles can often incorporate the role of looking after the business Management System. Likewise, their workload may also be in excess and decide to outsource their internal audits to ISO Certification Experts.

ISO Certification Experts provide consultancy service to ensure you are ready to start the certification process. The Conformity Assessment Body provide the certification and their auditors conduct the audits and advise if Certification should be granted.
Many of our clients are time poor or just didn’t know where to start. We can provide a free service to you where we will obtain up to 3 quotes from different Conformity Assessment Bodies on your behalf. This saves you time and frustration in completing 3 forms and dealing with answering the same questions 3 times.
We are also happy to extend this service to companies who don’t require our consulting services.
If you decide to move forward with one of our recommended Conformity Assessment Bodies we do receive a referral commission. We don’t under any circumstances try and influence your decision we just offer an unbiased advice. Sometimes the decision comes down to the company’s certification marks that work well with your logo or you may prefer a different auditor or cost may be a factor. It is always your choice.
No, however, you don’t need to be a registered Lead Auditor with Exemplar Global to conduct third party audits through a JAS-ANZ Accredited Conformity Assessment Body.
If you only need to demonstrate that you’ve completed the module “OH” you could do our Auditor – Safety Management Systems course which only covers the OH and auditor modules (rather than the Lead Auditor – Safety Management Systems course which covers OH, auditor and leader auditor).
There are no time restraints, if it takes you 10 weeks or 10 years. It’s up to you.
Yes, our courses are the industry recognised qualification for Auditors and Lead Auditors which are recognised by employers and academic institutions.
They are also recognised by JAS/ANZ Accredited Conformity Assessment Bodies in the event that you may wish to go on and register with them as an auditor.
If you completed the 9001 Lead auditors course before to 2011 then you will need to complete the auditor components for them to be up-to-date. If however you completed after 2011 then yes, we can offer you the component for the standards only.
Our courses are certified to international standards. Our courses are offered internationally and the only prerequisite is that you can converse in English and have an understanding of Business Management Systems in general.

Our courses cover the local, national, statutory rules and regulations and sector-specific standards covering your country of origin.

You will receive a Diploma in Business Management System Standards, depending on what you studied.
The first step to obtain individual certification is to complete one of our Lead Auditor courses to the standard(s) you wish to obtain personal certification. Our Lead Auditor – Integrated covers Quality, Safety and Environmental and is our most popular due to being more marketable within the industry.

Once your course is successfully completed the next step to obtain personal Certification will involve up to 4 Observer Audits/Witness Skill Activities (depending on your experience) by a JAS-ANZ witnessed auditor or equivalent.

Our courses are ISO Certified so are recognised both nationally and internationally.

We would prefer payment via credit card and this can be a company credit card as our system is automated, however, if this is not an option, simply provide the company name, ABN, Address and the contact details of the person we are issuing the invoice to: name, phone number and email.
The first step is to complete one of our Lead Auditor Courses for the standards you would like to audit too. It is also a great idea to start keeping an audit log and recording any internal audits you conduct.
The next step is to contact a CAB and register your interest with them, we can assist and/or point you in the right direction. They will then probably require you to join an audit team to enable them to assess your competency and further build up your audit log. (this may need to be on your own time, like work experience). They will then conduct witness audits on you before they allow you to lead an audit or conduct one by yourself.

We can also offer ISO Personal Certification which will assist with proving competency to the CABs as it involves peer reviews by a JAS-ANZ witnessed auditor whilst you conduct up to 4 audits. If ISO Personal Certification interests you, let your facilitator know and they will mentor you through the process.

If you would like to conduct internal audits within your workplace, you will need to complete the Auditor’s course. If you would like to audit through a JAS-ANZ Conformity Assessment Body, you will need to complete the Lead Auditor qualification.
Of course you can. Our courses are conducted online so you can complete them anywhere outside Australia. The courses are ISO Certified so they are an Internationally recognised qualification.
When you are ready simply click the “Enrol Now” button on the page of the course you would like to complete. You will then be directed to our secure payment portal. Once payment has been received via credit card you will receive 2 emails. The first email will be a receipt of payment and the second will contain instructions on how to complete your registration.

Once you have registered we will need to verify your email address and your identification, a scanned copy of your driving licence if possible or similar. Once that has all been completed you will be ready to get started. Your facilitator will also make contact and welcome you and have a chat about your course.

No, all course relevant standards will be available to you on completion of your registration. They are located within the Library of your student portal.
No, there is no hidden cost. The price covers the course, communication with the facilitator and the course materials, including the standards.
Our online course are certified by a JAS-ANZ Conformity Assessment Body (CAB) giving them industry recognition both Nationally and Internationally. If your desired outcome is to be an Auditor with a CAB this qualification is what you require.
Any form of Prior Learning is always important for your facilitator to be aware of and evidence can be uploaded to your student portal for your facilitator to review and get an understanding of where you are starting from. Unfortunately, unless your prior learning has been conducted through us we are unable to provide any credit.
No Auditing experience is required as part of the course you will learn how to conduct Audits. The only prerequisite is that you have a basic understanding of Business Management Systems.
This can be achieved by observing and completing internal audits at your workplace. If you are unable to do this, this is where ISO Certification Experts can assist by offering you on the job experience by accompanying us on some of our internal audit projects.
This depends on your experience usually up to 4 audits are required to be witnessed by a JAS-ANZ Witnessed Auditor.
All our courses are conducted online, however, if a company would like to provide the training for 5 or more personnel we can conduct this training face to face at your workplace.
Our Auditor courses provide you with the qualification to conduct internal audits within your workplace. A Lead Auditor will give you the additional qualification to conduct audits through a JAZ-ANZ Accredited Conformity Assessment Body (CAB).
During your 3 years Personal Certification you will be required to keep a Continual Professional Development Log (CPD) and if applicable; an audit log. There maybe some additional assessments that may need to be completed during your Personal Certification e.g. standard upgrades. When you Personal Certification expires, you will be required, once again, to be witnessed by a JAS-ANZ witness auditor.
Absolutely, on successful completion of your course you will have the qualification to Lead Audits through a JAS-ANZ Accredited Conformity Assessment Body (CAB).
No, you can draw on your past industry knowledge to complete the assessments if you are currently not working.
Any RPL allows your facilitator to gain an understanding of where you are starting from and an idea of your competency.
Unfortunately we are unable to apply any credit to your course unless the qualifications have been completed through us.
Yes, as our courses are ISO Certified they are the industry recognised qualification both nationally and internationally.
Of course, you will need to complete the Lead Auditor component of the course, however, if it is something you are considering, it would make more sense to complete the Lead Auditor course from the start as it will be more cost effective and time efficient for you. It could take you twice as long to complete it at a later date.
Personal information is required because our courses are conducted online, we need to verify you are, who you say you are.

We are required as part of our ISO Certification to ensure all our courses and online training platforms are secure and we can confirm the identity of the user.

Please be assured all your personal details are not shared with anyone and the only person who will see these is your facilitator.

If you have already completed one of our courses, we offer a 3 year Continual Professional Development (CPD) where you can update your qualification to new Standards for no extra charge. If you are outside of the 3-year CPD guarantee or you have not completed one of our courses before you can upgrade your qualification via either the Auditor or Lead Auditor course.