Frequently Asked Questions

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Absolutely! We use this time to get to know you and your business so we can work out where you’re starting from and determine the best approach to suit you, your timeframes and your budget.
If you need or want an ISO Certification for your business and don’t have an understanding of ISO Management System Standards, then chances are you’ll need some assistance. We offer tailored solutions to suit you and your business needs. Why not take advantage of our Free One Hour Strategy Session to find out?
Our Quick Checks for each Standard are a high-level overview of each Standard in question form, for a “quick check” of what you already have in place against the key requirements of the Standard(s). If you answer Yes to every question and have documented information in place to demonstrate implementation, you should be ready to move forward with the Stage 1 Certification Audit. We will review your completed Quick Check with you, maybe ask a few extra questions, and discuss the best way forward with you based on what you already have in place.
We will guide you through developing a customised Management System tailored to your business needs, meeting the management and operational requirements of your business, and the relevant ISO Management Standards, with a focus on your business vision, mission and goals. When you work with us, we provide a Certification Readiness Guarantee that you’ll achieve certification first time!
We can also assist with training and effective implementation of your Management System, with a focus on minimising resistance and maximising effectiveness, adding value to your business. We can also assist in the ongoing management activities, such as conducting your internal audits and assisting with addressing any issues raised along the way, leaving you to focus on your core business activities.
Yes. However, developing and effectively embedding a management system within an organisation takes dedicated time and expertise to achieve optimum results. Without dedicated resources and experience, you run the risk of wasting time trying to interpret the requirements of the Standards in relation to your business activities, not being sure of what’s important to document and what can be left out, and unsure of how to effectively implement the management system or get it certified. What we often see is that the project ends up on hold, either abandoning the idea of certification, or having to try all over again, at further expense and with months (sometimes years) of wasted time.
The cost of implementing a Management System will depend on factors such as:
– Size and complexity of the organisation
– Number of locations
– Number of different processes
– Existing documentation
– Existing level of effective implementation
We provide a Free One Hour Strategy Session to find out where you’re starting from and then we provide a fixed quotation for the best approach for your business.
Our fees can vary, depending on a number of factors such as: what you already have in place; the size of the business; the number of locations; the industry; the level of service you’d like from us; and which ISO Management Standards you’re working towards. We also take into account what internal resources you have available and your requirements, whether we will guide you through the process with minimal support or if you’d like us to be more involved in the day-to-day management of bringing your system together. This is where the Free One Hour Strategy Session is useful, so we can identify these factors and provide you with a tailored quote – book in your Free One Hour Strategy Session here.
If you already have some management information established in your business, with some level of implementation, the first step in our process is often a Gap Analysis. This provides us with a full “to-do list” of what needs to be documented and implemented for operational effectiveness and certification readiness.

The second step is developing and implementing your new and/or upgraded management system to fill all the identified gaps and effectively integrate it within your business for certification readiness.

Yes, if you would like us to, we are set up to run your entire project via online meetings.
We recommend allowing 12 weeks, although we can make it happen more quickly. However, you have “business as usual” and we’ll need involvement from you and your team throughout the management system development and implementation.
The initial meeting is to understand where you’re starting from, what you already have in place and the business goals and direction. Any information on your current business documentation and operations would be helpful.
Absolutely, we can assist you with closing out NCRs throughout your certification, whether it’s your first audit, or your business has been certified for years.
Yes, if you have multiple “management systems” which have been set up separately it would make more sense to integrate them into one “Management System” that describes the way you work, rather than the way the Standards are worded. This will help with streamlining your core processes and your management system will become less of an administrative burden.
An Integrated Business Management System (IBMS) is where 2 or more standards are integrated to work as 1 Business Management System. A combined/integrated business Management System will become less of an administrative burden.
The motivation to become certified could be any one or more of the following:

  • A major customer requires you to have Certification – often Government
  • Certification can help improve your marketing edge or boost the confidence of your customers.
  • Business Improvement
  • In some cases can reduce insurance premiums
  • Tender requirement
Successful completion and maintenance of your certification can:

  • Increase your credibility in the marketplace
  • Give you an advantage when tendering to major companies or government departments
  • Improve administrative efficiency
  • Reduce operational failures and consequent rework
  • Cut the costs of failures
  • Prevent potential problems through trending techniques that are fundamental in the review process
Achieving certification means that you’re serious about providing the best service to your clients and providing a safe environment for your staff.
Certification is a 3-year cycle starting with initial certification which consists of 2 Audits. Stage 1 audit is a documentation review where the auditor will ensure your system documentation conforms to the standard(s). The stage 2 audit is the Certification Audit where the auditor reviews the successful implementation of your system within your business. Once he is satisfied your business will be granted Certification.

In order to maintain your certification, you will be required, as a minimum to have 2 annual surveillances to ensure you are still successfully implementing your system within the business.

After this 3 year cycle, you will then need to be re-certified. This will consist of another stage 2 audit and 2 surveillances. The stage 1 audit doesn’t need to be conducted again providing there has been no change to your documentation or upgrade to new standards.

A JAS-ANZ Accredited Conformity Assessment Body are the only companies who can certify your Business Management System to any JAS-ANZ programs.
JAS-ANZ is the Joint Accreditation System of Australia and New Zealand. JAS-ANZ provides Accreditation to Conformity Assessment Bodies (CAB’S). The CAB’s, in turn, provide certification to business.
Certification Body’s are an organisation who provide certification to Business Management System Standards. They conduct the third-party audits to ensure the business meets the certification requirement of the standards and hold the licences to issue the certification certificates.
It is the certification body’s responsibility to provide a competent auditor who is certified and has industry specific experience. To ensure you will be satisfied with your auditor you can always request a copy of their professional profile.
A Non-Conformance is a failure to meet a specified requirement of a standard which is identified during the audit process. Non-Conformities are either Minor or Major and must be resolved and closed within the designated time frame. Failure to address Major Non-Conformances can result in the suspension of your Certification.

Opportunities for Improvement (OFI) are an observed raised during the audit. These observations may prove beneficial toward making your system more effective. Formal, written responses are usually not required; however, if you concur, effective actions should be applied. It is the Auditor’s discretion as to which, if any, OFIs will be reviewed at the next surveillance.

It usually depends on the size of your organisation. If you are a sole trader or a small business you are often wearing different hats, unfortunately, you may be too close to your system to provide an objective review of your system and its implementation. This is where it would be better to consider further assistance, for example, to conduct your internal audits. Some small business and sole trader often outsource this role to an organisation like ISO Certification Experts, rather than creating another role where the business can’t abstain another wage.

Larger organisations usually already have a Quality Manager(s), Risk Manager(s), etc. These roles can often incorporate the role of looking after the business Management System. Likewise, their workload may also be in excess and decide to outsource their internal audits to ISO Certification Experts.

ISO Certification Experts provide consultancy service to ensure you are ready to start the certification process. The Conformity Assessment Body provide the certification and their auditors conduct the audits and advise if Certification should be granted.
Many of our clients are time poor or just didn’t know where to start. We can provide a free service to you where we will obtain up to 3 quotes from different Conformity Assessment Bodies on your behalf. This saves you time and frustration in completing 3 forms and dealing with answering the same questions 3 times.
We are also happy to extend this service to companies who don’t require our consulting services.
If you decide to move forward with one of our recommended Conformity Assessment Bodies we do receive a referral commission. We don’t under any circumstances try and influence your decision we just offer an unbiased advice. Sometimes the decision comes down to the company’s certification marks that work well with your logo or you may prefer a different auditor or cost may be a factor. It is always your choice.
Yes. However, our courses are accredited by the International Accreditation Service (not Exemplar Global, but the equivalent recognition of Exemplar Global). In addition, our courses also enable you to apply for certification by PECB (Professional Evaluation and Certification Board).
If you only need to demonstrate that you’ve completed the Exemplar Global module “OH” you could do our ISO 45001 Foundation course which only covers the equivalent of the OH module.
For the self-study option, there are no time restrictions. You can set your own study pace and book in your exam when you’re ready.
Yes, our courses are the industry recognised qualification for Management System Implementers, Auditors, Lead Implementers and Lead Auditors. They are internationally accredited and recognised by employers and academic institutions worldwide.

They are also recognised by Accredited Conformity Assessment Bodies worldwide, in the event that you wish to go on and register with them as an auditor.

If you completed your Lead Auditor training prior to 2011, and haven’t continued to conduct enough audit days to maintain your professional auditor certification, then you’ll need to complete an updated Lead Auditor course to be up-to-date with your qualifications. For example, ISO 9001 Lead Auditor, ISO 45001 Lead Auditor, ISO 14001 Lead Auditor etc.
If you completed your Lead Auditor training after 2011, all you’ll need to do is the relevant Foundation 2-day course, to update to the new Standards. For example, ISO 9001 Foundation, ISO 45001 Foundation, ISO 14001 Foundation etc. However, please always double-check requirements with your chosen personnel certifying organisation prior to purchasing training.
Our courses contain international content and are not customised for each country. Our courses are offered and recognised internationally. All of our courses are offered in English, and many are also offered in French and German.
Upon completion of your training course, you will receive a Certificate of Attendance with all the course details and the number of Continuing Professional Development (CPD) points attained for that course. If you then choose to apply for professional certification and are successful, you will then receive your “Certified Professional Lead Auditor” or “Certified Professional Lead Implementer” Certificate, which is valid for three years.
The first step to obtaining individual Professional Certification is to successfully complete one of our Lead Auditor or Lead Implementer courses to the standard(s) you wish to obtain personal certification for. Once your course is successfully completed, you then need to apply for Professional Certification with PECB, providing all relevant supporting information about your experience.
Yes, simply ask your employer to raise a Purchase Order, including the name of the student, and email it to [email protected]. An invoice will be raised in accordance with the details on the Purchase Order. Please note that Goods and Services Tax (GST) does not apply to our self-study courses, as these are provided internationally.
  1. Complete a Lead Auditor Course for the standard(s) you would like to audit against.
  2. Start keeping an audit log and recording any management system audits you conduct.
  3. Contact a CAB and register your interest with them. They will require you to observe some audits and/or join an audit team to enable them to assess your competency and further build up your audit log. (This may need to be on your own time, like work experience, without pay). They will then conduct witness audits to assess your competence before they allow you to lead an audit or conduct one by yourself.
Of course you can. Our self-study courses are conducted online so you can complete them anywhere. All of our courses are Internationally accredited and recognised.
No, you will be provided with comprehensive course materials which contain all clauses (and interpretation of the clauses) relevant to the standard(s) you’re studying.
No, there are no hidden costs. The course price covers the course, the course materials, the exam and a free re-take of the exam within 12 months if you don’t pass the first time.
Yes you can. However, whether you want to do the study or just sit the exam, the price is the same. You will be provided with the course materials, so you might as well read through them and prepare yourself. You never know, you might learn something new!
No auditing experience is required. The only prerequisite is that you have a basic understanding of Business Management Systems.
This can be achieved by observing internal audits at your workplace, and participating as part of an internal audit team (under the guidance of a more experienced internal auditor). If you are unable to do this, this is where ISO Certification Experts can assist by offering you on the job experience by accompanying us on some of our internal audit projects.
All of our courses are offered as self-study / online courses. However, if your organisation would like to provide one of our courses for 10 or more people, one of our training facilitators can conduct this training on site at your workplace, including the exam.
Absolutely! Upon successful completion of your course, you will hold the qualification to Lead Management System Audits for ISO Certification on behalf of an Accredited Conformity Assessment Body (CAB).
No, you can use example scenarios or draw on your past working experience to understand the course concepts.
Yes, as our courses are accredited internationally by the International Accreditation Service,  they are the international industry-recognised qualification for ISO Management Systems Lead Auditors and Lead Implementers.