Privacy Policy

At ISO Certification Experts we’re committed to protecting your privacy. Any personal information collected by ISO Certification Experts will not be transferred to any third party without your consent. ISO Certification Experts uses safe and secure systems and technology to protect your personal information at all times.

1. What information do we collect and what do we do with it?

We may collect personal information that you voluntarily provide to us when you:

  • Contact our team for sales or support
  • Complete website forms and/or subscribe to our newsletter
  • Make a purchase
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Phone number
  • Mailing address

We also collect non-personal information automatically when you visit our Site. This may include:

  • IP address
  • Browser type
  • Operating system
  • Referring website
  • Pages visited
  • Time spent on pages

Personal information may be used to provide and maintain our services, improve customer service, process transactions, and improve our website and communicate with you, including sending updates, newsletters, and promotional materials. Users may unsubscribe from these updates at any time by clicking on the ‘Unsubscribe’ or ‘Manage your subscription’ links at the bottom of marketing emails from ISO Certification Experts.

Email addresses submitted to ISO Certification Experts will remain the private property of ISO Certification Experts and will not be sold or given to any third party.

2. How do you get my consent?

By completing any of our forms on our website, you hereby acknowledge that you will be added to our database along with all information you provided. Most forms will offer the option to ‘keep you posted on solutions, updates, and promotions’ (Subscribe). For those exceptions where this is not an option, you may also be automatically subscribed to our mailing list and will receive our blogs, updates and promotional content.

3. How do I withdraw my consent?

If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] or by clicking on the ‘Manage your subscription’ or ‘Unsubscribe‘ links at the bottom of the emails you receive from us.

4. Cookies

We may collect cookies or similar tracking technologies. Our website offers the options to accept this or not once you access it. This means information that our website’s server transfers to your computer and which can identify your web browser, but not you. This information can be used to track your session on our website. However, such information does not refer to individuals by name or their personal contact details.

We use this data in aggregate to improve our website and advertisements. Cookies may also be used to customise our website content for you as an individual. We may provide such aggregated data to third parties, but in so doing, we do not distribute any personal information without the individual’s consent.

If you are using one of the common internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer. To find out more about managing your web browser cookies, please visit https://www.allaboutcookies.org/manage-cookies/.

  • We use cookies to recognize your device and provide you with a personalised experience.
  • We also use cookies to attribute visits to our websites to third-party sources and to serve targeted ads from Google, Facebook, Instagram and other third-party vendors.
  • Our third-party advertisers use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads. For more information about targeted or behavioural advertising, please visit https://www.networkadvertising.org/understanding-online-advertising.
  • Opting out: You can opt out of targeted ads served via specific third-party vendors by visiting the Digital Advertising Alliance’s Opt-Out page.
  • Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

5. Web Analysis Tools

We may collect recordings of anonymous website sessions using third-party web analysis tools that are built into the ISO Certification Experts website to measure website performance and to facilitate future updates. No personal data will be collected or shared.

We may also use automated tracking methods on our website forms and pages, and in our products and services, to measure performance and engagement.

6. Referrals

ISO Certification Experts may receive commissions from products or services referred to you while working with us. However, any commissions do not detrimentally affect your price paid for that product or service, or influence our decision on recommending the best solutions for your organisation.

7. Breaches

If ISO Certification Experts has reasonable grounds to believe an eligible data breach has occurred, we will promptly notify any individual at risk of serious harm and the Office of the Australian Information Commissioner (OAIC). Breaches will be handled in accordance with our Personal Data Breach Procedure. An eligible data breach occurs when:

  • there is unauthorised access to or unauthorised disclosure of personal information, or a loss of personal information,
  • this is likely to result in serious harm to one or more individuals, and
  • we have not been able to prevent the likely risk of serious harm with remedial action.

8. Changes to this Policy

ISO Certification Experts reserves the right to amend this Privacy Policy at any time. Amendments to this Policy will be posted on our website in a timely manner.

Non-material changes and clarifications will take effect immediately upon their posting on the website.

We will notify you via email upon any material changes to this policy, such as brand acquisition or merger with another company, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Changes will take effect thirty (30) days from such notification.

9. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request correction of inaccurate or incomplete information.
  • Deletion: You can request deletion of your personal information, subject to certain legal exceptions.
  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in those communications.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our team on [email protected].