Quality Policy

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Quality Policy

ISO Certification Experts is dedicated to quality of service and continuous improvement for our clients, and their business systems.

We strive to achieve high customer satisfaction by delivering excellent customer service, through established processes and commitment to consistently providing customised and value-adding business management systems, which exceed our client’s expectations.

Our Vision, Mission and Values have been established to define our purpose and character.

Our Objectives and Targets detail our goals and aspirations each year, along with how we plan to measure our success in achievement of these, and the action plans.

We are committed to continual improvement of our business and our management system, via organisational excellence and continual quality awareness. Our management system meets all requirements of, and is certified to, ISO 9001:2015 – Quality Management Systems.

Leadership and commitment by our Management Team ensures we all:

  • understand and take ownership of our quality and service standards;
  • provide value-adding service and achieve high levels of client satisfaction;
  • understand and meet all applicable customer, statutory, regulatory and relevant industry requirements; and
  • are encouraged to voice new ideas and innovations and continuously review and improve our work processes.
Quality Policy

Erica Smith – Managing Director
30 July 2018