Quality Policy

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ISO Certification Experts and ICExperts Academy are dedicated to quality of products, services and continuous improvement for our clients, and their business systems.

Under the ISO Certification Experts brand, we strive to achieve high client satisfaction by delivering excellent service, through established processes and commitment to consistently providing value-adding customised business management systems, which exceed our client’s expectations.

Under the ICExperts Academy brand, we develop unique and practical video training products which are internationally recognised. Online delivery of all courses makes these accessible to our clients to equip them with the knowledge and skills to support the effective implementation of their business management systems.

Our Vision, Mission, and Values have been established to define our purpose and character.

Our Objectives and Targets detail our goals and aspirations each year, along with how we plan to measure our success in the achievement of these, and the action plans.

We are committed to the continual improvement of our business and our management system, via organisational excellence and continuous quality awareness. Our management system meets all requirements of, and is certified to, ISO 9001:2015 – Quality Management Systems.

Leadership and commitment by our Management Team ensure we all:

  • understand and take ownership of our quality and service standards;

  • provide value-adding service and achieve high levels of client satisfaction;

  • understand and meet all applicable client, statutory, regulatory and relevant industry requirements; and

  • are encouraged to voice new ideas and innovations and continuously review and improve our work processes.

Authorised by:

Erica Smith – Managing Director
29 April 2021