Erica Smith

Erica Smith

Erica is the Managing Director of ISO Certification Experts and ICExperts Academy. She has been helping businesses with their ISO Certification needs for over 20 years. Erica is also a Certified trainer, implementer and auditor for the ISO 9001, ISO 14001, ISO 45001 and ISO 27001 standards. Erica primarily heads up the day-to-day operations of the businesses, and is also a current member of the Standards Australia Committees: QR-008 Quality Systems and ISO 9001 Quality Management Brand Integrity.

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    New ISO Standards Versions: A Step-by-Step Guide to a Seamless Transition

    ISO standards are designed to evolve alongside global business changes. Every five years, each ISO Management System Standard undergoes a rigorous systematic review to determine if it still meets modern needs or requires a fresh perspective. Just last week, ISO 14001:2026 was published. This fourth edition of ISO 14001 replaces the decade-old 2015 version (ISO…

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    Why you want a Consistent, Predictable, “Boring” Business

    In the world of high-stakes business, “boring” is usually the last word an entrepreneur wants to hear. We crave innovation, disruption, and rapid growth. But ask any seasoned CEO what their biggest nightmare is, and they won’t say “boredom”, they’ll say chaos. Unpredictable results, “firefighting” daily crises, staff turnover, and client complaints are the hallmarks…

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    The Insurance Savings You Can Unlock with ISO Certification

    Insurance is one of the predictable but often sizable costs that organisations face every year. What’s less obvious to many leaders is that a mature management system, formalised, measured and Certified to an ISO Standard, can reduce that cost. Insurers increasingly recognise that organisations with certified systems are lower risk: fewer incidents, better controls, faster,…

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    ISO 14001:2026 and ISO 45001:2027 Updates – What You Need to Know and How to Prepare

    A couple of months ago we covered the ISO 9001 update coming up in 2026. Due to increasing environmental and workplace safety demands, two other major ISO standards are also about to undergo updates: These updates will reshape how organisations manage their environmental impact, workplace health, and safety risks, ensuring that both standards remain relevant…

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    ISO 9001 Update Coming in 2026: What You Need to Know and How to Prepare

    The ISO 9001:2015 standard, the world’s most widely adopted Quality Management System (QMS) framework, is undergoing its latest revision. With the updated version expected to be published in September 2026, businesses certified to ISO 9001:2015, or planning to pursue Certification to ISO 9001, are starting to ask what they need to know and do. In…

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    How Charities & Not-for-Profit Organisations can Benefit from Certification to ISO Standards

    Certification to ISO Standards can provide great benefits to organisations across all sectors and can become a potent trust signal that not only supports sustainable business management, but also aids in procuring new partnership opportunities. For charities and not-for-profits (NFP) that have obligations to maintain transparency with partners and donors, displaying Certification badges on your…

  • How to Conduct Management Reviews according to ISO Standards 

    Part of being ready for Certification to ISO Management System Standards is making sure you have the necessary structure in place to facilitate process continual improvement and monitoring. Management reviews are a key component of both of these ongoing requirements for maintaining your Certification and your management systems. Management Review is a requirement of Clause…

  • How To Check If An ISO Certificate Is Valid?

    When evaluating potential suppliers for your organisation, part of your evaluation criteria might be that their management system is certified to one or more ISO Management System Standards. If this is the case, you should check ISO certificates that be: Your potential supplier should be able to provide their ISO Certificate(s) quickly and easily via…

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    What Happens If You Fail An ISO Audit? Here’s Our Guide On What To Do After

    Facing an ISO Certification audit failure can be disheartening for any business. The meticulous efforts invested in aligning processes, procedures, and practices with rigorous standards can sometimes fall short, leaving a palpable sense of disappointment in its wake. However, amidst the initial sting of failure lies an opportunity for evolution and transformation.  You may be…

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    How ISO Certification Can Help Construction Businesses

    In a competitive industry such as construction, businesses are increasingly seeking ways to distinguish themselves, enhance their operational effectiveness, and win bigger and better contracts. One powerful tool for organisations in the construction field is achieving Certification to ISO Management System Standards.  ISO Management System Standards are internationally recognised requirements in specific topics focused on…

  • The Future of Sustainable Business Practices with ISO 14001:2015

    In today’s rapidly evolving markets, environmental sustainability has shifted from a niche concern to a central component of strategic business planning. As global awareness of environmental issues grows, consumers, investors, and regulatory bodies increasingly prioritise sustainability.  This shift is driving businesses to adopt practices that minimise ecological impact while also fostering long-term economic growth. Environmental…

  • The Impact of ISO 27001:2022 on Data Security

    In today’s digital age, where cyber threats loom large and data breaches occur with alarming frequency, the need for robust data protection measures has never been more critical. In this context, the ISO 27001:2022 Information Security Management System (ISMS) Standard emerges as a powerful tool, offering a structured framework to safeguard sensitive information and fortify…

  • Best Practices to Maintain ISO Certification for your Business

    Achieving ISO Certification is a significant milestone for any organisation. Navigating the complexities of ISO Management System Standards can be especially challenging, often requiring dedicated resources and expertise. Small and medium organisations can find themselves at a disadvantage compared to larger businesses, struggling to have the in-house expertise to manage the ongoing activities required once…

  • New Climate Change Additions to ISO Management System Standards: What It Means For Your Business

    Climate change is no longer a distant concern relegated to environmentalists — it’s now a pressing issue for businesses across all industries. The conversation around greenhouse gases, business carbon footprints, global warming, and their impact on our planet has been ongoing for decades, involving various stakeholders, from governments to small businesses. The adverse effects of…

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    Maximising Business Success: Understanding Risk Management and Risk Assessment

    In the dynamic landscape of small and medium businesses (SMBs), ensuring sustainable growth is paramount. One of the most crucial components of business planning has consistently been the development of risk assessment and risk management processes. Amidst various challenges, the integration of risk assessment and risk management in daily operations emerges as a cornerstone for…

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    How to Achieve ISO Certification: A Comprehensive Guide

    In the dynamic landscape of today’s business environment, organisations worldwide are increasingly recognising the significance of achieving Certification to ISO Standards.  Whether it’s to enhance credibility, meet regulatory requirements, or foster a culture of continual improvement, the journey towards Certification is a pivotal step for any forward-thinking business. Our Comprehensive Guide On How To Get…

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    Starting Your ISO Journey: Take the First Step with “Quick Checks”

    Have you been considering getting your business Certified to one or more ISO Management System Standards, but are not sure where to start? The Certification Process can undoubtedly seem complex and daunting. At the outset, many of our clients find themselves grappling with questions about whether their existing processes and documentation align with their chosen…

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    ISO 45002:2023 – published! Learn about the new OH&S guidelines to ensure successful implementation of ISO 45001:2018

    Occupational Health and Safety (OH&S) is a critical aspect of any organisation’s operations. Yet, shockingly, 2.78 million workers die every year due to work-related accidents or illnesses, according to the International Labour Organisation (ILO). In addition to this, the ILO estimates that there are around 317 million non-fatal work-related accidents and illnesses annually, with many…