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In the fast-paced realm of modern business, continual improvement is imperative for all organisations. Whether you run a startup business or large multinational organisation, there is no denying continual improvement to remain relevant and stay ahead. Amid intense competition, technological shifts, and economic uncertainties, thriving demands more than survival — it necessitates growth. Business growth…
The importance of protecting personal information cannot be understated, especially in a world where data breaches are on the rise. In Australia alone, the Office of the Australian Information Commissioner (OAIC) reported that there were 497 data breaches reported in the last quarter of 2022, a 26% increase from the previous quarter. These breaches resulted…
Continual improvement is a cornerstone of all businesses that enjoy long-term success and consistent sustainable growth. Regardless of the industry, businesses that do not explore ways to constantly improve their operations risk facing inefficiencies, noncompliance and financial loss, hindering future growth. The key to continual improvement involves a willingness to review policies, practices, and processes…
Customer satisfaction has become much more than just a KPI – it’s an important, hard-to-copy, competitive advantage. After all, keeping customers happy means you’re not losing them to your competitors; at the same time, your clients may also become brand advocates, helping attract new customers via referrals (the power of word of mouth!). Still, many…
With the fresh air of the New Year comes that enthusiastic urge to set a new list of goals to be achieved over the next 12 months. For many businesses, it’s also an opportunity to solve once and for all recurring operational problems – even better if in time for the End of the Financial…
Creating or being part of a business ecosystem that works in unison — with a shared set of common goals between organisations helping each other — will ultimately boost growth and create value. If there’s something that we have learned in the past months is that no organisation survives – nor thrives – alone. The…
If done well, business collaboration provides benefits such as reduced costs through improved efficiencies, sharing of resources, access to new services and innovative ideas. Together we can achieve more. However, the reality is that effective business collaboration can be really challenging, and, if not managed effectively, partnerships, joint ventures, or other forms of collaboration can…
When we hear about Agile methodology, usually our first thought is IT Business and Software development organisations. But the truth is that Agile is also a great methodology to support Quality Management Systems development, implementation and improvement in any business. In a nutshell, the Agile manifesto (often referred to as the Agile Methodology) is a…
There’s so much infrastructure and construction work going on in New South Wales right now. In fact, the 2019-20 NSW Government Budget is the largest infrastructure commitment ever undertaken by a state government! Check out these figures: So many of our clients in the construction industry continue to tell us how competitive the market is…
Return on investment is a term that is commonly tossed around these days. But what exactly does it mean? Basically, return on investment is a performance measure that evaluates the success of an investment. The simple formula that calculates return on investment is: […]
Oddly enough, the requirements of ISO 9001:2015 for managing change in an organisation under clause 6.3 ‘Planning of Changes’ is very often overlooked, even though the process of achieving ISO 9001 certification is a significant change for the business in itself. […]
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