Understanding the Differences Between Quality Management, Assurance, and Control
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Understanding the Differences Between Quality Management, Assurance, and Control

ByBrooke Romer Reading Time: 6 minutes

In the realm of business, the pursuit of quality remains a cornerstone for ensuring customer satisfaction, operational efficiency, and sustained success. Amidst this landscape, terms like Quality Management, Quality Assurance, and Quality Control often intertwine, blurring their distinctions. Although they might be used interchangeably sometimes, they are actually different things, and understanding their nuances becomes…

How to improve customer satisfaction with ISO 9001:2015
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How to improve customer satisfaction with ISO 9001:2015

ByAndressa Burque Reading Time: 6 minutes

Customer satisfaction has become much more than just a KPI – it’s an important, hard-to-copy, competitive advantage. After all, keeping customers happy means you’re not losing them to your competitors; at the same time, your clients may also become brand advocates, helping attract new customers via referrals (the power of word of mouth!). Still, many…

Understanding Good Distribution Practices (GDP) in relation to ISO 9001:2015 requirements
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Understanding Good Distribution Practices (GDP) in relation to ISO 9001:2015 requirements

ByAqueline Makwindi Reading Time: 7 minutes

Following up on our latest blog about Good Manufacturing Practices (GMP), we’re now focusing on how Good Distribution Practices (GDP) can benefit your business in the pursuit of meeting some of the ISO 9001:2015 requirements. Implementing a GDP System does not automatically guarantee ISO 9001:2015 Certification Readiness. Still, as a set of processes and guidelines,…

How Good Manufacturing Practices (GMP) can help your business meet the requirements for ISO 9001 Certification
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How Good Manufacturing Practices (GMP) can help your business meet the requirements for ISO 9001 Certification

ByAqueline Makwindi Reading Time: 5 minutes

Has your business been implementing Good Manufacturing Practices (GMP)? If the answer is yes, know that beyond the obvious benefits you get from following these guidelines, there is an extra one that you might’ve overlooked: ISO 9001 Quality Management certification-readiness. The critical components of GMP relate directly to many elements of ISO 9001:2015 Quality Management…

ISO 9001:2015: How to address Clause 8.3 Design without losing your mind
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ISO 9001:2015: How to address Clause 8.3 Design without losing your mind

ByMarek Teply Reading Time: 9 minutes

If you’re building or upgrading your management system to meet the requirements of ISO 9001:2015 Quality Management Systems, in section 8 of the Standard you would have come across Clause “8.3 Design and development of products and services”. Does Clause 8.3 Design give you the shivers? Are you unsure whether the clause is applicable to…

ISO 9000 Family of Standards
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ISO 9000 Family of Standards

ByErica Smith Reading Time: 5 minutes

You’ve probably heard of ISO 9001:2015 – the Internationally-recognised Quality Management Systems Standard, but did you know that there’s an entire family of standards that support it? The ISO 9000 family is the world’s best-known quality management set of standards. Collectively, they form the basis of a framework for business continual improvement and operational excellence….