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When we first start working with a new client organisation, what we often see is:

1. A variety of policies, procedures, work instructions, guidelines, templates etc., stored in multiple locations, and across a few different platforms, without any framework to define how they’re used and how they add value to the way the business is run, combined with,

2. Internal audit reports which have just been completed to satisfy the “Internal Audit” section of a management system standard. 

36772573452_020417e0ae_oOften the individuals responsible for managing the documented information of the business and the nominated Internal Auditors haven’t completed any kind of training, and they’ve just been asked to: 

“look after the documentation” 

or 

“do an internal audit to show to the external auditor when they visit once a year”.


What a lot of management teams don’t realise is, if they:

  • Put some planning into the Management System structure and Internal Audit process,
  • Put their Management System “Managers” and “Internal Auditors” through some formal training, and
  • Focus the Internal Audit program on areas of the business where improvements are needed…

  …the Management System Successful Business Meeting
and its Internal Audit process
transforms into an amazing
framework for continually improving
each business process
– one process at a time!


Implementation – doing it right the first time…

When an organisation first decides to set up a more structured framework for their business processes to work more harmoniously, having key members of the Management Team trained as Lead Implementers to an international business framework such as ISO 9001:2015 provides structure, proven management principles and effective control mechanisms to work with.

When key members of the management team are trained as a Lead Implementer in an ISO framework, clarity and a systematic approach will prevail, keeping the project on track, with clear outcomes to work towards.


Internal Auditing – making it effective for continual improvement across the business…

A competent Internal Auditor can assist the Management Team in effecting continual improvement and managing change via focussing the audits on identified areas with issues, and raising “Opportunities for Improvement” for action by the process owners, requiring verification of effectiveness by their managers.

On the flipside, an untrained Internal Management Systems Auditor can do more harm than good in an organisation. If they don’t yet have the training and competence to conduct effective internal audits, they could end up identifying what they believe to be issues, which aren’t – wasting time and effort in unnecessary investigations, flaring up internal politics, or causing reputational damage across business departments.

Being a management systems auditor isn’t just about checking effective application of a business process. There are auditing principles which an untrained internal auditor may not even be aware of, which are crucial to the effectiveness of the audit process itself. These are:

  • Integrity – the foundation of professionalism
  • Fair Presentation – the obligation to report truthfully and accurately

  • Due Professional Care – the application of diligence and judgment in auditing

  • Confidentiality – security of information

  • Independence – the basis for the impartiality of the audit and objectivity of the audit conclusions

  • Evidence-Based Approach – the rational method for reaching reliable and reproducible audit conclusions in a systematic audit process

If the auditing principles are not known, and not applied, the audit process itself is flawed and cannot be effective to the benefit of the organisation.


Training and Competency is how we can provide our Certification Readiness Guarantee!

We’ve been in business since 2007 and every client organisation we’ve taken through a system development project for Certification Readiness has achieved certification first time!

We’re so confident we can achieve this consistent result, project after project, that we offer a Certification Readiness Guarantee!

We can offer this because we know that all of our consulting teams are trained and competent to:

  • Implement effective management systems via our proven planning processes; and
  • Conduct effective audits on management systems.

Imagine being able to attain that level of certainty with all of your business process outcomes!
What would that look like for your business?

Which type of training for each role in the organisation’s management system effectiveness?

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Any organisation embarking on a business
management system development and/or improvement project will need knowledge and competencies across the following key areas:

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  • The Project Team 
    need to know how to plan,
    develop and implement the
    business management system(s)

    see our Lead Implementer courses for ISO 9001, ISO 45001 and ISO 14001
  • The Management Team 
    n
    eed knowledge of the intent of the chosen management standard to work to, so they are able to effectively review the adequacy of documentation and effectiveness of implementation throughout the project and upon completion
    – see our Foundation courses for
    ISO 9001, ISO 45001 and ISO 14001
  • The Internal Auditing Team 
    n
    eed effective auditing skills to enable them to facilitate continual improvement 
    see our Lead Auditor courses for
    ISO 9001, ISO 45001 and ISO 14001
  • All Personnel in the organisation need an introduction to and basic understanding of the management system standard that the organisation is choosing to conform to
    – see our Introduction courses for ISO 9001, ISO 45001 and ISO 14001


ISO Certification Experts, in partnership with Internationally Accredited
PECB, offers the following courses, currently as online self-study, or in-house in your organisation:

Quality

Safety

Environmental


If you’d like to discuss any further details or have questions, please contact us on

1300 614 007 or go to our Training Services website page

About the author

Managing Director at ISO Certification Experts

Erica is a Certified Trainer, Implementer and Auditor for ISO 9001, ISO 14001, ISO 45001 and ISO 27001, and heads up the day-to-day operations of the business.