ISO 9001:2015 – Quality Management Systems
Published in September 2015, the ISO 9001:2015 Standard supersedes ISO 9001:2008.
Why was the Standard updated and what were the changes?
The business world is continually changing and the Quality Management Standard has been updated to better fit today’s needs.
There’s been a shift towards more service-based businesses worldwide in recent years, and the terminology of the ISO 9001:2015 Standard has been adjusted to make it easier for these service-based organisations to interpret the true intent of the Standard.
A “risk-based thinking” approach has been introduced, to determine the requirements of the business and its management systems. This new approach has enabled a considerable reduction in the prescriptive requirements of the old Standard, which have been replaced by performance-based requirements, providing greater flexibility for the management systems to suit the needs of the individual organisation. There is now no mandatory requirement for documented procedures! The organisation determines its own requirements to effectively manage its own processes!
There’s more focus on continually identifying opportunities for improvement for future needs and expectations in meeting customer requirements.
There’s a greater focus on management demonstrating leadership and commitment.
A common framework for all Management System Standards has been introduced to provide greater consistency across all the ISO Management Standards.
This International Standard provides the framework for world-class business growth via a risk and opportunity based process approach to managing your business. It is part of the ISO 9000 Family of Standards.
It enables businesses to achieve, as well as benchmark, consistent performance and service, and not only meet, but exceed, customer, statutory and regulatory requirements. The focus on continually enhancing customer satisfaction means very happy customers, who then buy more, refer more and cost less to retain.
It’s now based around seven quality management principles
(there were previously eight):
1. Customer focus
3. Engagement of people
4. Process approach
6. Evidence-based decision making
7. Relationship management