ISO 9001:2015 2017-06-16T04:55:41+00:00

ISO 9001:2015 – Quality Management Systems

Published in September 2015, this Standard supersedes ISO 9001:2008.

So what does this mean for your business?

If your business hasn’t been certified to ISO 9001 yet, start working towards the requirements of this new Standard. There’s no need to reference the old Standard.

If your business is already certified to ISO 9001:2008, you have three years (until September 2018) to upgrade your business to the new requirements, and then go through a transition audit to update your Certification to the new Standard. The key thing to know here is, if your business has already effectively implemented its systems as truly intended by the old Standard, and you’re seeing the benefits in your business, there shouldn’t be a lot of work required to update to the new requirements.

Why has the Standard been updated and what are the changes?

The business world is continually changing and the Quality Management Standard has been updated to better fit today’s needs.

There’s been a shift towards more service-based businesses world wide in recent years, and the terminology of the Standard has been adjusted to make it easier for these service-based organisations to interpret the true intent of the Standard.

A “risk-based thinking” approach has been introduced, to determine the requirements of the business and its management systems. This new approach has enabled a considerable reduction in the prescriptive requirements of the old Standard, which have been replaced by performance-based requirements, providing greater flexibility for the management systems to suit the needs of the individual organisation. There is now no mandatory requirement for documented procedures! The organisation determines its own requirements to effectively manage its own processes!

There’s more focus on continually identifying opportunities for improvement for future needs and expectations in meeting customer requirements.

There’s a greater focus on management demonstrating leadership and commitment.

A common framework for all Management System Standards has been introduced to provide greater consistency across all the ISO Management Standards.

The Standard

This International Standard provides the framework for world-class business growth via a risk and opportunity based process approach to managing your business.

It enables businesses to achieve, as well as benchmark, consistent performance and service, and not only meet, but exceed, customer, statutory and regulatory requirements. The focus on continually enhancing customer satisfaction means very happy customers, who then buy more, refer more and cost less to retain.

It’s now based around seven quality management principles
(there were previously eight):

1. Customer focus
2. Leadership
3. Engagement of people
4. Process approach
5. Improvement
6. Evidence-based decision making
7. Relationship management

What are the benefits of
this Standard for your business?

HIGHER PROFIT MARGINS

Via improved operational effiency and waste reduction

MORE NEW CUSTOMERS

Referred by existing happier customers

IMPROVED ACCOUNTABILITY
& TRACEABILITY

With more effective internal processes

GREATER COMPETITIVE ADVANTAGE

Quality Certification could be the point of difference that wins your next contract

WIDER MARKET POTENTIAL

Quality Certification could open up new markets that you didn’t previously quality to tender for

PROMOTES INTERNATIONAL TRADE

When Certification is achieved

REDUCED BUSINESS RISK

With processes in place to identify, control and continually re-assess the effectiveness of risk controls in place

REDUCED STAFF TURNOVER

Staff morale and motivation improves with greater clarity of their role in relation to overall business objectives

What types of businesses will benefit from Certification to the ISO 9001:2015 Standard?

All businesses can benefit from implementation of the Standard. Many businesses will also benefit from Certification to the Standard.

Certification:

  • Proves to the outside world that your organisation is serious about customer satisfaction;
  • Is sometimes the only point of difference against your closest competition when bidding for work; and

  • Can be a contractual requirement imposed by your client/s.

How the Certification Process Works

Firstly, we’ll work with you to determine exactly which Standards and Certifications are right for your business, what you want to achieve out of the process for your business, and identify any deadlines you need to achieve Certifications by. This is your chance to get all your questions answered!

Then we’ll go through with you what you already have in place and how effective you think it is, and what you’d like to see change. Depending on what you already have, the next step might be a Gap Analysis against the requirements of the Standard – this will give us a to-do list of what needs to be done before commencing the formal Certification process.

When it’s time for your Certification Audit, it’s conducted in two stages:

Stage 1 (Readiness Review) is a full review of your business processes and documented information to ensure all requirements of the Standard (relevant to your business) have been addressed.
Stage 2 (Certification Audit) is an assessment conducted at your office (and project sites, if applicable) to ensure that you actually do what your processes and documented information say you do.
All Certifications run on a three-year cycle, usually with audits 12 months apart, so, this initial audit process is then followed by:

Year 2: Surveillance Audit
Year 3: Surveillance Audit

Then we start again with a Triennial Audit, followed by two annual Surveillance Audits, and the cycle continues…

How We Can Help

Your personal Account Manager gets to know you, your business, and what you need to achieve out of your systems and your Certifications.

We take care of the whole process for you, answer all your questions and adjust our services to suit your resources and your individual business needs. We’ll be there for you to coach you through the preparation, through the audits and ongoing.

We assist in selecting your Conformity Assessment Body to ensure they have the appropriate knowledge of your industry to ensure you achieve the certification.

We understand that every business is unique – we want this to be a meaningful and value-adding process for you.

Your next step

Call us now on 1300-614-007 to get started.

We’re happy to answer any questions you might have, or
provide an obligation-free consultation.

Let’s Get Started